Customer Service & Frequently Asked Questions

We are your secret nightly delivery service for passion, luxury, and pleasure. Whether you are looking for high-end vibrators, premium lubricants, exciting SM toys, or sexy accessories; we deliver 100% discreetly and anonymously to your doorstep within minutes, late into the night!

Your privacy is fully guaranteed. Our couriers drive unmarked vehicles, and products are packed in completely plain, discreet packaging without any Secret2Go logos or text. No one at your door can see what you ordered.

Your privacy is completely secured. Both on your bank statement and during card payments at your door, you will only see the name Drank2Go or Markt2Go. Your order at Secret2Go is guaranteed to remain your secret.

Yes, our couriers personally pack your order with the utmost care and discretion. Because we operate with a compact, internal team within the adult segment, the delivery driver is aware of the contents. However, all our staff are strictly trained in privacy protocols. At your door, you will be treated with absolute discretion, respect, and professionalism. To us, your order is simply a premium package handled with care.

We currently operate in the Central Region (Utrecht, Eemland, Gooi, and Vechtstreek) and the Southern Region (Rivierenland, West-Betuwe, and Northeast Brabant). Run the zip code check on our homepage to see instantly if we drive to your location tonight.

We are an evening and night service. Exact opening hours vary by branch (for instance, the Central Region is open 7 days a week starting from 19:00 or 21:00). Please check the current time schedule on our homepage.

For optimal digital discretion (such as on your bank statement), all our pleasure products are securely hosted under the "Erotica and sexuality" category at our sister store, Markt2Go. This way, your order always stays your secret.

Yes, to be able to provide this lightning-fast nightly delivery service, we maintain a minimum order value. This amount is displayed transparently as soon as you open the shop.

Yes, you can choose to pay discreetly by card or cash at the door with the courier. For cash payments, please try to pay the exact amount if possible; our couriers carry very limited change for safety reasons. The card transaction will not mention Secret2Go, but our subsidiary Drank2Go or Markt2Go.

When choosing the "as soon as possible" option, we usually deliver within 45 minutes. Should any delay arise due to extreme peak hours or road closures, our dispatch department will contact you directly by phone.

If something unfortunately went wrong, a product is missing, or an item is not functioning properly, please contact our customer service by phone immediately so we can resolve this directly and discreetly for you. Please have your address or order number ready.

No, there is no strict legal minimum age requirement of 18 years for purchasing erotic items.

We are sorry to hear you missed the courier. If you are not home, the order will be taken back to our branch. You can then pick up your order yourself or have it redelivered for an additional delivery fee.

Yes, this is possible, but only upon explicit request from the customer. Please note that you will be fully responsible for any loss or theft.

Absolutely! Secret2Go is part of Drank2Go, the fastest delivery team in the Netherlands. We are always looking for enthusiastic and discreet couriers. You will be working in a fun nightly team with excellent pay and great extras. View all open positions on our careers page.